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Frequently asked questions

We give you the chance to appeal directly to your supporters and their friends, families and colleagues, and local businesses - in fact, almost anyone - to help fund your work or to deliver an inspirational project or initiative.

In a world where the use of cash is rapidly declining, appealing to the organisation's community and local businesses for an online donation is a fantastic and increasingly popular way to secure your revenue or to raise the funds for an inspirational project or initiative.

Unsurprisingly though, fundraising can quickly become a time-consuming and costly process.

InvestMyCommunity – as the UK’s first and only fundraising platform dedicated to all community minded organisations – is committed to making it simple and providing the fundraising features and support that you need to maximise your success.

The short answer is "any"!

But we’d recommend a “Regular Giving” as your first page so that your supporters can make a one-off donation or set up a regular gift at any time.

If you have projects or initiatives that require funds, then set up a “Crowdfund a Project” fundraising page and add a fundraising target.

If you are organising a sponsored event, for example a Santa Run or Three Peaks Challenge, then try our bespoke "Sponsored Event" fundraiser. You can configure everything for your event and participants in just a few minutes, and collect the data that you require to seamlessly run your event.

You can set up as many fundraising pages as you like, totally free of charge.

Most organisations have a wishlist of projects to fund. If you are unsure of which campaign type to select then we would recommend collecting monthly donations through a Regular Giving campaign. Regular Giving with InvestMyCommunity offers significant advantages:

  1. The organisation receives a steady stream of regular donations and Gift Aid.
  2. There is no need to start from scratch for each new campaign that requires funding. The fundraising momentum is maintained.
  3. It is flexible. Anyone can still choose to make a one-off donation to your campaign for any amount, at any time so you don’t lose out on any contributions.
  4. No standing orders or direct debits to set-up and administer; one transfer to your bank account with a full reconciling report saving you a LOAD of work!
  5. Less work for you and the organisation! All donations are made through our secure online platform, and we collect the Gift Aid for you.

Fire up the booster rocket and maximise your fundraising success with InvestMyCommunity's team of fundraising experts!

Every charity and community organisation enjoys the support of a dedicated Client Success Manager to help you at every step of the fundraising journey.

The team is on hand to provide advice on campaign content and structure, how to create a comprehensive and effective communication strategy and provide ongoing monitoring and advice to help you achieve your fundraising goals.

To book an introductory online meeting or call with one of our experts, please click here.

Of course, designing a webpage to spread the word about a fundraising campaign is relatively straightforward. However, working with InvestMyCommunity offers many advantages, saving you and your colleagues significant time and money.

Using our highly automated platform, InvestMyCommunity provides a comprehensive end-to-end service for your fundraising campaign:

  • You are provided with a suite of tools and media for your campaign. You can provide details of your organisation and its fundraising campaign; upload suitable images, and even a video so that you can tell your audience how funds will be used.
  • We provide all the tools that you need to spread the word about your fundraising campaign:
    • We give you a bespoke campaign webpage with a unique URL so that your audience can find details of your fundraising page easily.
    • And we also give you a simple one click button to spread the news of your campaign on all the main social media platforms, including Facebook and Twitter.
  • We provide a payment gateway from one of the UK’s leading providers, Sagepay, so that everyone can make donations safely, and securely.
  • If you want to collect regular donations your community can simply tick a box and we do the rest – no need to set up cumbersome Standing Orders or costly Direct Debits.
  • For your assurance, all donations are held in our ring-fenced client bank account at Barclays Bank, in accordance with FCA guidelines.
  • InvestMyCommunity submits reports to the Inland Revenue and collects Gift Aid on your behalf – you don’t need to do anything.

Furthermore, our Gold Service recognises that it requires a major commitment in time to successfully raise funds. Our team of fundraising professionals will work with you to develop and refine the campaign content and message. We will help to deliver a structured comprehensive communication programme to the organisation and the wider community throughout the campaign, via digital, print, social media and press releases. Our team will actively monitor your campaign’s progress and pro-actively provide support. You also have access to our helpdesk at your convenience.

Your campaign on InvestMyCommunity.com could be up and running in a matter of just a few minutes – leaving you free to deliver an outstanding learning experience.

No. Whilst your organisation does not have to be a registered charity, if it is we can collect Gift Aid on your behalf that could boost donations by 25%.

Yes. It's completely free to register and set up your fundraising page on our secure website.

There are two parts to the registration process and we require information for each:

  1. The individual who completes the registration on behalf of the organisation.

    InvestMyCommunity will undertake a simple check to verify the ID of the person registering the campaign on behalf of the organisation in accordance with government and FCA requirements. We do NOT carry out a credit check, and no entry will be recorded on your credit file. We do not access any personal data or information – we simply check that you are who you say you are. In order to complete this simple check, we ask you to provide:

    • Your full name
    • Your home address
    • Your date of birth

  2. The organisation on behalf of which you are registering a campaign.

    InvestMyCommunity requires some information in order to undertake requisite due diligence:

    • The type of organisation that you are registering on behalf of e.g. an organisation, charity or Friends association
    • The organisation name, address and website
    • The Registered Charity number, if applicable
    • The company number if your organisation is registered at Companies House.

Our secure platform makes it easy for you to upload your organisation’s logo, photos and appeal text to create a great looking webpage for your fundraising campaign. You can even provide a video to tell your audience about your organisation’s campaign.

You will need to provide:

  • A campaign name
  • The fundraising goal (if applicable)
  • To populate your campaign detail, the more information you can provide to tell your story, the better. This should include:
    • A description of your campaign and how the money will be used.
    • Images – a main image, organisation logo, and a gallery of up to five more images.
    • An optional link to up to three campaign videos uploaded to Youtube. This is optional and if you choose not to provide a video you can still launch your campaign – or choose to add it later!

Anyone! The more people that you tell about your campaign, the more likely you are to reach your target, and faster. Tell them how much you are looking to raise, and how the funds will be used and how they can contribute.

This useful mindmap illustrates the breadth and depth of a typical school and could provide a template to help you map out the community your organisation can reach out to:

how-it-works

InvestMyCommunity provides you with all the tools to reach out to your organisation’s community as you choose.

Your organisation will have its own webpage with a unique URL, and downloadable QR code which can be inserted in posters or leaflets - almost anywhere - so that your supporters can even make a donation safely and securely from their own smartphone.

Each campaign page has social media buttons that make it easy for anyone to tell their own network about the fundraising campaign or their donation with just one click.

InvestMyCommunity provides your organisation with all the tools required to spread the message:

  • A dedicated campaign webpage with a unique URL
  • Instant one-click sharing across all the major social media platforms

Each organisation will have its own methods of communicating with its community and it is important that every means available is used. For example:

  • A weekly newsletter – whether that is a hard copy or email
  • A dedicated email, either direct or via your Newsletter
  • Print the A5 leaflet and distribute via or post. There are plenty of online printing services. We have found www.Instantprint.co.uk to be competitive and fast.
  • Let other organisations know of your campaign if they may be able to make use of the new facilities or service provided by your successful project
  • A telephone campaign to reach a wider audience using a service provider such as www.teleraise.com.
  • The local press – especially if you are seeking funds from the public, or local businesses
  • Rotary Clubs and Round Table groups, and the local Chamber of Commerce
  • Social media is especially useful – we provide the tools for your community to easily share the news of your campaign across all of the popular social media platforms – and even their donation should they choose to.

The more often the campaign is shared, the more likely the organisation will reach its target quicker. Talk to one of our Client Success Managers about your communication strategy.

Yes, InvestMyCommunity provides a Q&A forum, where they can ask questions. All questions and answers are visible to all users of InvestMyCommunity.

A prompt response is both courteous and positive.

Your organisation can choose to run a campaign to accept regular donations from its community. Donors simply insert the amount that they would like to regularly donate and confirm that they would like to make a monthly donation. Their bankcard is then debited by that amount each month. If they want to change the amount that they donate, or stop donations, then they can make those changes online.

If you are a registered or exempt charity or otherwise able to claim Gift Aid, then we can collect any Gift Aid on your behalf. This can then be paid directly in to your nominated bank account.

Yes, HMRC allows agents, nominees and collection agents to make repayment claims on your behalf.

Agents, nominees and collection agents can only claim for your charity or CASC if you’ve informed HMRC that they’re authorised to represent you.

We’ll provide full details on how to notify HMRC in your “welcome” email.

InvestMyCommunity is committed to providing affordable access to digital fundraising for EVERY charity and community organisation.

That means there is no set-up fee, no platform fees* and no need to commit to a costly subscription – it doesn’t cost you a penny to register and start fundraising on InvestMyCommunity.

We take an ethical approach to our pricing - our charges to all of our client organisations are simple and transparent.

A Competitive Payment Processing Fee

Our Payment Processing Fee is just 1.4% + 20p of each donation. That’s lower than JustGiving, Crowdfunder, Enthuse – just about every other platform!

And it’s the same or lower than the basic payment processors such as PayPal, SumUp and Stripe – and you get so much more with InvestMyCommunity!

Gift Aid Processing Fee

To collect data for Gift Aid and submit claims on your behalf, we charge just 5% of Gift Aid.

Both the payment and gift aid processing fees are deducted from funds passed to your organisation – that’s it!

*See Our Fees and T&C's for full details.

Digital fundraising is one of the most cost-effective ways for charities to raise funds, but any method of taking donations online will have costs associated with it.

Instead of charging a platform fee, we offer donors the option to add a small voluntary contribution to their donation to cover our costs.

However, some supporters are still surprised that there are costs involved when it comes to raising funds online so we explain clearly how their voluntary contribution will be used.

InvestMyCommunity will transfer relevant net funds to the client organisation on or around the 15th day of a calendar month as follows:

 

Regular Giving Campaigns – donations for a calendar month to a “Regular Giving” campaign are transferred directly to your nominated bank account on or around the 15th of the calendar month immediately following the calendar month in which the donations were made.

“Crowdfund a Project” campaign – donations are transferred on or around the 15th of the calendar month immediately following the calendar month in which the campaign was closed.

Note that Gift Aid is transferred to you directly from HMRC so is dependent on their processes and service levels.

Note that InvestMyCommunity reserves the right to retain funds if, in its exclusive opinion, it has been unable to satisfactorily verify that the recipient bank account belongs to the client organisation until such time as it has been able to do so.

Yes. Our “donor” report provides the name and contact details of individual donors, and details of their donation amount, whether Gift Aid has been added and whether they have set up a monthly gift.

InvestMyCommunity can extend your campaign term – simply advise us of your extended deadline. Alternatively, you can choose to draw down any funds raised. Please note that by registering a crowdfunding campaign on InvestMyCommunity, the organisation has made a contractual commitment to ensure that all donations provided to the organisation’s crowdfunding campaign will be used for the purposes set out on the crowdfunding page and other campaign material.

Yes. For example, if your campaign is funded quicker than expected and that there may be an opportunity to raise donations beyond your original target, then just let us know and we can update your campaign page accordingly. Your campaign webpage and material must clearly explain how any funds raised in excess of your original target will be used.

By registering a crowdfunding campaign on InvestMyCommunity, the organisation has made a contractual commitment to ensure that all donations provided to the organisation’s crowdfunding campaign will be used for the purposes set out on the crowdfunding page and other campaign material. If you choose to accept donations beyond your original campaign target then your campaign webpage and material must clearly explain how any excess funds raised will be used.

Yes. We take our responsibility seriously and fully commit to the Fundraising Promise and the Codes of Fundraising Practice.

Karadoo Finance Limited, the owner and operator of InvestMyCommunity, is authorised and regulated by the Financial Conduct Authority (FRN 777371).

Appealing to a charity or community organisation’s supporter network and local businesses is a fantastic and increasingly popular way to raise the funds needed so that they can deliver the positive impact for the individuals, families and communities that rely on them.

The organisation’s dedicated fundraising page will give details of how all donations will be used.

Yes, you can choose to make a single donation to any campaign at any time – even if the organisation is collecting regular donations to fund a wishlist of projects.

To make a monthly donation, you simply click a box and your bank or credit card will charged on your preferred date each month.

You can make a one off or regular donation using any Visa debit or credit card, or Mastercard debit or credit card. We'll soon be adding e-wallets and open banking options too.

Yes, by logging in to your account you can cancel your regular donation by selecting “Monthly Donations” and clicking “cancel”.

We usually transfer donations and Gift Aid directly to the organisation on a monthly basis. Where an organisation is running a project specific campaign then we transfer funds when the fundraising target for the campaign is successfully pledged.

Yes, InvestMyCommunity provides a Q&A forum, where they can ask questions. All questions and answers are visible to all users of InvestMyCommunity.

There is no charge to make a donation. However, InvestMyCommunity does offer you the option to add a small voluntary contribution to your donation to cover our costs.

InvestMyCommunity does not charge the organisation a set-up or subscription fee, nor a platform fee. There is a small payment processing fee and a charge for processing Gift Aid.

Digital fundraising is one of the most cost-effective ways for charities to raise funds, but any method of taking donations online will have costs associated with it.

InvestMyCommunity offers donors the option to add a small voluntary contribution to their donation to cover our costs instead of charging the charity or community organisation a platform fee.

 

Gift Aid is a tax relief boosting donations by an extra 25% on donations made by UK taxpayers.

If the organisation is a registered charity then we can collect Gift Aid and pass it directly to the organisation. Simply click the box to confirm that you are a UK taxpayer and we do the rest.

When you donate, you’ll be asked to confirm whether or not you are a UK taxpayer. Please note that Gift Aid can only be reclaimed on donations made by individuals who pay UK income or capital gains tax at a rate at least equal to the amount reclaimed on their donations in the current tax year.

If you pay tax at the higher rate, you can reclaim tax relief on your gross donation at 20% (i.e. the difference between the higher rate of tax at 40% and the basic rate at 20%). Simply print out a copy of your donation history and attach it to your tax return.

To keep things simple, your Gift Aid status will be saved for the next time you donate. If your status has changed and you are no longer a UK taxpayer, then please contact us and we will change your Gift Aid status.

InvestMyCommunity offers two options to the organisation. It can either extend the campaign term to continue to accept donations towards its campaign goal, or it can choose to draw down any funds raised. Whilst it is very important to note that your donation is a gift to the organisation, please note that by registering a crowdfunding campaign on InvestMyCommunity, the organisation has made a contractual commitment to ensure that all donations provided to the organisation’s crowdfunding campaign will be used for the purposes set out on the crowdfunding page and other campaign material.

Yes. For example, if the organisation’s campaign is funded quicker than expected and that there may be an opportunity to raise donations beyond the original target. The organisation must clearly explain how any funds raised in excess of your original target will be used on its campaign webpage and other material.

By registering a crowdfunding campaign on InvestMyCommunity, the organisation has made a contractual commitment to ensure that all donations provided to the organisation’s crowdfunding campaign will be used for the purposes set out on the crowdfunding page and other campaign material. If the organisation chooses to accept donations beyond the original campaign target then it must clearly explain how any funds raised in excess of your original target will be used on its campaign webpage and other material.

Yes. We take our responsibility seriously and fully commit to the Fundraising Promise and the Codes of Fundraising Practice.

Karadoo Finance Limited, the owner and operator of InvestMyCommunity, is authorised and regulated by the Financial Conduct Authority (FRN 777371).

We give you the chance to support your favourite charity or community organisation in its fundraising efforts by setting up your own fundraising page to ask for donations from your own community including family and friends e.g. by seeking sponsorship for an activity.

Funds raised by you will feed in to the organisation’s lead campaign to help fund inspirational projects or to accept regular donations to fund on-going projects.

Anybody who raises funds on behalf of an organisation!

If your preferred organisation has already registered with InvestMyCommunity, simply go to their campaign page and click “Raise Funds”.

You will be asked to enter some information about yourself and led through a few simple steps to create your own campaign page, complete with unique URL. If your preferred organisation is not currently registered then please let the community leader or organisation business manager know that you would like to raise funds for the organisation.

Or simply complete a few details on our website, or email admin@InvestMyCommunity.com and we will reach out on your behalf.

No. We verify the ID of the lead campaign creator. Because any funds raised through your sub- campaign are rolled into the lead campaign and distributed directly to the organisation, we do not need to verify your ID.

All funds raised by your efforts through your fundraising page are aggregated with the donations raised by the lead campaign, and your fellow fundraisers. They contribute to the goals of the lead campaign which are set out on the lead campaign page. Funds are passed through to the organisation in accordance with our organisation T&C’s.

No. If the lead campaign has opted to run a Leaderboard you have complete discretion as to whether you participate. If you choose to participate then you can opt out at any time.

Funds raised via your fundraising page contribute to the lead campaign. If the lead campaign qualifies for Gift Aid then donations made via your sub-campaign could qualify for Gift Aid, too.

Yes. We make it simple for you to register on our secure website and your campaign could be live in a matter of minutes.

Our secure platform makes it easy for you to upload any photos and appeal text to create a great looking fundraising page. You can even provide a video to tell your audience about your organisation’s campaign.

You will need to provide:

  • A campaign name
  • To populate your campaign detail, the more information you can provide to tell your story, the better. This should include:

    • A description of your campaign and how the money will be used.
    • Images – a main image, organisation logo, and a gallery of (for example) project images
    • An optional link to a campaign video uploaded to YouTube. This is optional and if you choose not to provide a video you can still launch your campaign – or choose to add it later.

Anyone! The more people that you tell about your campaign, the more likely you are to reach your target and faster. Tell them how much the organisation is looking to raise, your own fundraising target, and how the funds will be used and how they can contribute.

InvestMyCommunity provides you with all the tools to reach out to your own network as you choose. Your organisation will have its own webpage with a unique URL. Each campaign page has social media buttons that make it easy for you – or anyone – to tell your own network about the fundraising campaign or their donation with just one click.

InvestMyCommunity provides your organisation with all the tools required to spread the message:

  • A dedicated campaign webpage with a unique URL
  • Instant one-click sharing across all the major social media platforms

The more often the campaign is shared, the more likely the organisation will reach its target quicker.

If you are a registered charity and can supply your charity and HMRC reference number, then we can collect any Gift Aid on your behalf. This can then be paid, along with any donations, directly in to your nominated bank account.

It is completely free to set up a fundraising page.

The charity or community organisation is charged for donations made through your page the same as they would be if a donation was made directly through their main fundraising page. 

Click here for more details of our charges.

Funds will be transferred on a monthly basis for a Regular Giving fundraising page, or when the lead campaign is closed or fully pledged for a Crowdfund a Project fundraising page.

The organisation can choose to extend the campaign term or it can choose to draw down any funds raised. Please note that by registering a crowdfunding campaign on InvestMyCommunity, the organisation has made a contractual commitment to ensure that all donations provided to the organisation’s crowdfunding campaign will be used for the purposes set out on the crowdfunding page and other campaign material.

By registering a crowdfunding campaign on InvestMyCommunity, the organisation has made a contractual commitment to ensure that all donations provided to the organisation’s crowdfunding campaign will be used for the purposes set out on the crowdfunding page and other campaign material. If the organisation chooses to accept donations beyond its original campaign target then the campaign webpage and material must clearly explain how any excess funds raised will be used.

Yes. We take our responsibility seriously and fully commit to the Fundraising Promise and the Codes of Fundraising Practice.

Karadoo Finance Limited, the owner and operator of InvestMyCommunity, is authorised and regulated by the Financial Conduct Authority (FRN 777371).

Updated 30th September, 2022